Return & Refund Policy

We, Techcycle Pty Ltd., are committed to providing high-quality refurbished products and professional customer service. In this policy, “we”, “us”, and “our” refer to Techcycle Pty Ltd. All products are carefully inspected, tested, and verified prior to sale. This Return & Refund Policy outlines your rights and our procedures regarding returns, refunds, and warranty claims in accordance with the Australian Consumer Law (ACL).

This policy operates in addition to your rights under the Australian Consumer Law and does not replace or limit those rights.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

14-Day Change of Mind Returns

Techcycle Pty Ltd. offers a 14-day change of mind return policy from the date the customer receives the product.

To be eligible for a change of mind return:

  • The product must be unused and in the same condition as received
  • The product must be returned with all original packaging, accessories, and documentation
  • Proof of purchase must be provided

Returns for change of mind are subject to a 15% restocking fee, which will be deducted from the refund amount.

Customers are responsible for the return shipping costs associated with change of mind returns. We recommend using a trackable shipping service, as Techcycle Pty Ltd. cannot guarantee receipt of returned items without tracking.

Faults Within 30 Days of Delivery

If a product develops a verified fault within 30 days of delivery, Techcycle Pty Ltd. will offer, at the customer’s option:

  • A full refund, or
  • A replacement product of equal value, subject to product availability.

Where a fault is confirmed within this period, Techcycle Pty Ltd. will cover the return shipping costs by providing a prepaid return label or reimbursing reasonable shipping expenses.

This policy is provided in addition to the rights available to consumers under the Australian Consumer Law.

Faults After 30 Days (Within 12 Months)

If a product develops a fault after 30 days but within the 12-month warranty period, Techcycle Pty Ltd. will arrange for the product to be repaired within a reasonable time.

Where the fault is confirmed to be covered under warranty, Techcycle Pty Ltd. will cover the return shipping costs.

If the product cannot be repaired within a reasonable timeframe, Techcycle Pty Ltd. may provide a replacement or refund in accordance with the Australian Consumer Law.

Return Shipping Costs

Change of Mind Returns

Customers are responsible for return shipping costs where a product is returned due to a change of mind.

Faulty Products or Warranty Claims

Where a product is confirmed to be faulty or covered under warranty or Australian Consumer Law, Techcycle Pty Ltd. will cover reasonable return shipping costs. This may include providing a prepaid return shipping label.

Refund Processing

Once a returned product has been received and inspected, Techcycle Pty Ltd. will notify the customer of the outcome.

If the return is approved:

  • Refunds will be issued to the original payment method
  • Refunds are typically processed within 7–10 business days

Please note that payment providers and banks may require additional time for the refund to appear in the customer’s account.

Non-Returnable Items

Certain items may not be eligible for change of mind returns due to hygiene, safety, or product integrity reasons, including:

  • Items that have been opened or used
  • Products with missing accessories or packaging
  • Products damaged due to misuse or accidental damage

This exclusion does not affect a customer’s rights under the Australian Consumer Law where a product is faulty.

Proof of Purchase

Customers must provide valid proof of purchase to process any return, refund, exchange, or warranty claim. Acceptable proof of purchase may include:

  • Order confirmation
  • Tax invoice
  • Purchase receipt

Consumer Responsibilities

Customers are expected to take reasonable care of products while they are in their possession.

Returns or warranty claims may not be accepted where the product has been damaged due to:

  • Misuse or negligence
  • Improper installation
  • Unauthorised modification or repair

How to Initiate a Return

To request a return, customers should contact our customer support team and provide:

  • The order number
  • A description of the issue
  • Photos or videos where applicable

Our team will provide instructions for the return process and issue a return shipping label where applicable.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact Techcycle Pty Ltd. customer support.

support@techcyclestore.com.au